For matters related to payments, access to training sessions and technical issues, please submit a support request for faster assistance. Error on ProZ training login pages – how access courses? Thread poster: Thorsten Schülke
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Thorsten Schülke 
Estonia
Local time: 19:04
Member (2012)
English to German
+ ...
I recently upgraded my membership to "Plus" to get free access to the training course library. I can open course pages and click on "Start Course," but then the trouble starts. I am forwarded to a login page where I can click on a button to use my ProZ login data to get access (see the attached screenshot). But then ... nothing. The same page reloads, and I am stuck and unable to start any course.
The same happens in three different browsers (Firefox, Chrome, Edge), with and without... See more I recently upgraded my membership to "Plus" to get free access to the training course library. I can open course pages and click on "Start Course," but then the trouble starts. I am forwarded to a login page where I can click on a button to use my ProZ login data to get access (see the attached screenshot). But then ... nothing. The same page reloads, and I am stuck and unable to start any course.
The same happens in three different browsers (Firefox, Chrome, Edge), with and without ad blockers, in incognito mode, and after rebooting the laptop.
I've contacted the ProZ support, but they do not seem to know how to fix this.
Has anybody had the same issue? Any ideas on how to solve this?
Every little hint will be much appreciated. Thanks! ▲ Collapse
| | | | | Developers are looking into the issue | Apr 23 |
Dear Thorsten,
Thank you very much for bringing this to our attention, and please accept our sincere apologies for the inconvenience you're experiencing.
We are aware of the issue with accessing the training course library, and developers are currently looking into it as a priority.
I understand how frustrating this must be, especially after upgrading your membership, and we're doing our best to resolve it as quickly as possible.
I will keep you info... See more Dear Thorsten,
Thank you very much for bringing this to our attention, and please accept our sincere apologies for the inconvenience you're experiencing.
We are aware of the issue with accessing the training course library, and developers are currently looking into it as a priority.
I understand how frustrating this must be, especially after upgrading your membership, and we're doing our best to resolve it as quickly as possible.
I will keep you informed and report back as soon as the issue has been resolved.
In the meantime, thank you for your patience and understanding.
Best regards,
Helen ▲ Collapse
| | | | N. Valle
Netherlands
Local time: 00:04
Member (Apr 2025)
English to Spanish
+ ...
| Same issue here, with Premium account | 05:52 |
Good morning,
I'm having the same issue. I got the Premium membership, but not able to access to the trainings (par example the Certified MT posteditor training). Also, I paid 20 USD for creating my website, but I didn't receive any email and no one contacted me.
For now, I'm member since 1 week ago and I don't see any benefits.
Your help would be very appreciated.
thanks.
Kind rgds,
Noemi Valle.
| | | | Thorsten Schülke
Estonia
Local time: 19:04
Member (2012)
English to German
+ ...
TOPIC STARTER | No reply from support yet | 06:48 |
Hi Noemi,
I'm sorry to hear that you have the same issue. I wrote to the ProZ support 11 days ago, but haven't received any reply that might help solve the problem. I only know that most people can access the training courses.
Do you get the same error message as in the screenshot below? Or does the page just reload when you click on the login button?
Have you tried different browsers and/or incognito mode? What else have you tried to fix this?
I thought it might be a browser issue on my end, but it does not work in any browser with any settings. I tried Chrome, Firefox, and Edge with and without an ad blocker and in incognito mode. The same error occurs every time. I also tried clearing the browser cache, logging out and in again, and using a different internet connection. Nothing made a difference.
The fact that other people can access courses suggests that the problem is on my end. However, the error message points to an OAuth error, which would be on ProZ's side. I do not know if they have investigated this.
I upgraded my membership to access the training courses, too. Same result here so far.
I will let you know if and when I hear from support or find a solution myself. Please do the same. Thank you!
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Lieven Malaise
Belgium
Local time: 00:04
Member (2020)
French to Dutch
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N. Valle wrote:
For now, I'm member since 1 week ago and I don't see any benefits.
A little late to tell you this, but the Proz paying membership has become a trap, imo. This website seems to be heavily understaffed (at least compared to some years ago) and I suspect the same goes for the "development team". They are always claiming to be very busy resolving issues, but if that's the case they apparently hardly know what they are doing, since issues remain often unsolved and vague promises are rarely kept.
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